Help center

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Account and sign-in

Create an account, sign in and get back in when you’re locked out.

Create your account
What you need to sign up, and which policies apply.
Birthday and account setup
The age check, privacy choices and chat protection steps.
You can’t sign in
Fixes for passwords, Google sign-in and expired sessions.
Change your password
Your sign-in email stays the same. Change or reset your password.
Secure your account
What to do if a device or sign-in looks suspicious.
Delete or export your account
Download your data first. You have 30 days to change your mind.
Cancel an account deletion
Get your account back during the 30-day recovery period.

Record time, arrange your widgets and see your progress.

Track your first session
Add an activity, start the timer and see your time add up.
Add or change time
Add a session you forgot to time, or change when one started or ended.
Customize your dashboard
Add, move, resize and set up widgets.
Use notes on your dashboard
Keep notes and checklists beside an activity.
Use focus sessions
Run work and break phases for an activity.
Use the calendar
Find past sessions, fill gaps and check what you tracked.
Use the calendar list view
Review your sessions as a day-by-day list.
Use leaderboards
Compare tracked time with friends or club members.
Achievements and milestones
See your progress toward total-time milestones.
When a number looks wrong
Check dates, filters, sync and edits first.

Add friends, join clubs and keep your chats safe.

Find people and manage friends
Search for people, send friend requests and review your friends.
Connect activities with people
Share activity time on People and compare it.
Clubs
Join and run clubs safely.
Join a club and use its chat
Invitations, admin approval and club conversations.
Protect and recover encrypted chats
Use a passkey, your recovery code or another device to open your chats.
Messages and blocking
Stop unwanted contact, and when messages can be reviewed.
Report content or a person
When to report, and what helps us review it.
Reports, moderation and appeals
What happens after a report, and how to appeal.
Spam and fake accounts
Suspicious messages, scams and automated abuse.

Install 10k, keep local work safe and set up your device.

Install 10k on your device
Use 10k as an app on your phone or computer.
Use the Android app
Install the Google Play app, and how it stores your data.
Use 10k offline
What’s saved on your device, and when it syncs.
How sync settles changes
Merged changes, Needs review, retry and discard.
Browser storage and local data
Why clearing browser data can remove unsynced work and chat keys.
Notifications aren’t arriving
Check 10k, your browser or Android, and your device.
Change themes and appearance
Light or dark mode, and your colour themes.
Use keyboard shortcuts
Move around and control 10k from the keyboard.

Who sees what, optional measurement, location and your data.

Who can see your profile
Profile access, and each feature’s own sharing.
Choose optional measurement
Product analytics and ad measurement for your account.
Choose location recommendations
An approximate area for better friend and club suggestions.
Cookies and local storage
What’s stored, and what you can turn off.
Download your data
Request an export, then download it within 24 hours.
Export readable messages
Save transcripts on a device that can open your chats.
Delete an activity or your account
What deletion removes, and what can stay.

Contact support
Send a request about your account, privacy, safety or a bug.
Find support replies
Replies arrive by email, and in Messages when you’re signed in.
Send feedback
Tell us about a problem, an idea or something you like.
Bug report checklist
The details that help us reproduce a problem.
Appeal checklist
What to include when you appeal a decision.