Moderation and Appeals Policy

What we review

Reports, automated signals, support requests, account behavior, content, club and support messages, club activity, subscription abuse, and security events may be reviewed when needed to enforce policies or protect users. Direct messages are end-to-end encrypted, so we can review one only if a participant shares it with us, for example in a support request.

Review context

• The reported content or behavior and surrounding conversation.
• Severity, user age, public visibility, account history, intent, and repeat behavior.
• Whether the issue involves safety, fraud, private information, exploitation, or legal risk.
• Whether sexualized nudity or explicit visual sexual content appears on any 10k surface.
• For graphic violence, whether the content is publicly visible and whether its surrounding context establishes a legitimate, necessary, and non-gratuitous public-interest purpose.

Possible actions

• No action when the report does not show a violation.
• Content removal, visibility limits, feature limits, warnings, temporary suspension, permanent ban, ticket closure, or payment-provider escalation.
• Referral to a platform, provider, legal authority, or emergency channel when required.

Notice

Where practical and appropriate, we provide notice of significant enforcement actions. Some details may be limited to protect reporters, minors, investigation integrity, security, privacy, or legal obligations.

Appeals

You can appeal moderation actions through support. Include the account email, action being appealed, relevant content or ticket IDs, and why the decision should change.

Appeals are reviewed by someone who did not take the original action where practical. Repeated abusive, duplicate, or bad-faith appeals may be closed without a new review.

Related policies

• Terms of Service

  The agreement for using 10k: your account, your content and the rules we both follow.

• Privacy Policy

  What we collect, why we use it, who we share it with, and the choices you have.

• Cookie Policy

  The storage 10k needs to work, and the optional measurement you can turn on or off.

• Community Guidelines

  What’s allowed in clubs, messages and profiles, and what we remove.

• Subscription Terms

  Rules for existing purchases and any paid plans or trials offered in a future release.

• Refund and Cancellation Policy

  How cancellation and refund requests work for existing purchases.

• Legal Notice

  Who runs 10k, and how to reach us as a user or an authority.