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Request account deletion

You can request deletion here without signing in. Verify the account, then access stops immediately and destructive deletion waits through a 30-day recovery period.

  • Google Play, web, and direct subscription renewals are stopped automatically.
  • Apple App Store renewal requires you to cancel it in your Apple account.
  • Deletion does not automatically issue a refund.
  • Recovering the account does not restart a stopped subscription.
  1. Account email (for password verification)
  2. Type DELETE to begin the 30-day recovery period
  3. Start account deletion

Enable JavaScript to use the secure account verification form on this page. You can also contact support for deletion assistance without signing in.

Contact supporthelp@10k.live

Retention

We retain active account data while needed to provide the features you use. The periods below explain normal recovery and retention. A specific legal obligation or documented legal hold can require relevant evidence to be kept longer; unrelated account data is not retained for that reason.

Account deletion immediately disables sessions and ordinary app access. Permanent deletion begins after a 30-day recovery period unless you cancel it. The process deletes or minimizes account-owned data and preserves only the shared records and retained evidence described here. Processing or verification failures may require a retry or staff review.

Other participants may retain copies of conversations or content they received. Shared conversations and club records may remain with your identity removed or replaced. Retained encrypted messages may remain readable on participants’ devices. Support content is subject to its separate retention period.

Restricted provider recovery copies and migration recovery archives are separate from active account data. Deletion from active systems does not immediately remove those copies. They are retained only for their recovery, security, or legal purpose and removed when that purpose ends under the applicable recovery lifecycle. Contact us for information about copies relevant to your request.

  • Recycled activities and their recorded time: recoverable for 30 days after the server accepts the removal. Permanent deletion can be requested sooner; expired items are removed by scheduled cleanup. This period is separate from account-deletion recovery.
  • Unfinished email sign-ups: an account whose email address is never confirmed, or that never gives a date of birth meeting the age requirement, is deleted 30 days after it was created, without a further recovery period.
  • Downloadable personal-data export archives: expire 24 hours after generation.
  • New production product-analytics events: expire 25 months after ingestion.
  • Consent-audit evidence: up to three years from the recorded consent decision. Account deletion pseudonymizes this evidence without restarting or extending its original expiry. Pseudonymized evidence is still protected as personal information.
  • After account deletion, minimized security and system-error evidence is normally retained for 12 months; support and moderation evidence for 24 months; and privacy-request and compliance audit evidence for three years.
  • Where billing records exist, necessary accounting and tax evidence is retained for ten years after account deletion under the app’s accounting-retention schedule. Deletion-related renewal-processing records expire after 90 days.
  • Aggregate campaign counters that do not retain a person’s event history may remain. Routine operational records follow their operational retention rules and are minimized or removed during account deletion where applicable.

Your privacy rights and choices

Under applicable data-protection law, you may request access, correction, erasure, restriction, portability, and objection to processing. You can withdraw consent for optional processing. These rights apply subject to their legal conditions and do not require a paid plan.

Use account settings to request a personal-data export or account deletion. The public account-deletion page is also available without signing in, after identity verification. Exports are prepared as downloadable archives, and third-party identifiers or information may be limited to protect other people. Export downloads expire after 24 hours.

Manage product analytics and advertising measurement through Privacy choices or Settings → Privacy. Withdrawal stops new optional collection; the device clears its unsent analytics state when it receives the updated choice, and the server rejects events backed by outdated consent. Approximate-location consent is a separate Privacy setting.

For other requests, contact Mlabs, MB through the public support form or at help@10k.live. We may request proportionate information to verify your identity. We normally respond within one month; where the law permits an extension for a complex or numerous request, we explain the extension within that first month.

You can complain to the Lithuanian State Data Protection Inspectorate (VDAI), or another competent supervisory authority, including one in the EU/EEA country where you live or work. Contacting us first may help resolve the issue, but is not a requirement for exercising that right.

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