Secure your account
What to do if a device or sign-in looks suspicious.
Immediate steps
- If your account has a 10k password, change it in Settings → Account & preferences → Sign-in. This signs out your other devices.
- If you use Google or Apple sign-in, secure that provider account and review its connected apps.
- Contact support if activities, messages or profile details changed without your permission.
Include in the support request
Do not send passwords, sign-in codes or chat recovery codes to support.
- Your account email
- The approximate time of suspicious activity
- Relevant account or message identifiers and a short explanation