Find support replies
Replies arrive by email, and in Messages when you’re signed in.
Signed-in requests
Open Messages to find the support conversation for your request. Replies are also emailed, with a link to the conversation.
Reply in that conversation when you need to add information. Support conversations remain accessible even when your encrypted personal chats are locked.
Public requests
If you sent the request without signing in, check the email address in the confirmation. Replies include the ticket reference and a link to submit a follow-up.
Do not reply to the automated support email. Submit another request through the public form and quote the original ticket reference.