You can’t sign in
Fixes for passwords, Google sign-in and expired sessions.
Fast checks
Your encrypted chats may remain locked in a private window until you unlock them with a passkey, recovery code or another device. Keep your usual browser data intact during this check.
- Use an available sign-in method for the same account.
- If your account uses only Google or Apple, sign in with that provider. Forgot password sends a provider reminder instead of a reset link. If your account also has a 10k password, you can reset that password.
- Refresh the app once if it has been open offline for a long time.
- Try a private browser window to check whether local browser state is causing the problem.
When to contact support
You can use the public support form if you cannot sign in.
- You cannot access the email attached to the account.
- You suspect the account was taken over.
- You see repeated sync, authorization or session errors after refreshing.