Contact support

Before sending a request

• Search the Help center for the topic.
• Use the account that needs help when possible. The public support form is available if you cannot sign in.
• Include the dates, identifiers, device details and steps that led to the issue. Do not send passwords or recovery codes.

Existing purchases

Choose Billing if you need help with an existing purchase, invoice, cancellation or refund.

If billing management is unavailable, contact support for help cancelling an existing web subscription. Manage store purchases through the store account that made them. Deleting the app does not cancel renewal.

• Your account email
• The payment provider and receipt, invoice or order reference
• The charge or renewal date and the reason for your request
• For an invoice or tax issue, the country, expected amount and visible amount

Find replies and follow up

If you send a request while signed in, replies continue in Messages and are also sent by email. Open the support conversation to reply.

If you use the public form without signing in, replies arrive by email. Send a new request and quote the ticket reference to follow up.

Do not reply to an automated support email; use the conversation or public form linked in it.